Contact us

• Your order number, if the question is about an order — it is on My orders.
• The email address you signed up with, so we can find your account.
• What you expected to happen, and what happened instead.
• A screenshot or photo if the problem is something you can see.

You never need to include your password, an OTP or card details.

Tell us the order number and what you would like to change. You can see the current status of every order on My orders, and open an order for its delivery address and items.

Record a clear, continuous video while opening your parcel, from the sealed packaging and shipping label through unpacking and inspection. If the product is damaged, email us at contact@yojno.com preferably within 24 hours and no later than 36 hours after delivery. Include your order number, delivery date and time, photos and the video or a link to it. Keep the packaging.

We do not accept change-of-mind returns or exchanges, unless additional return terms are offered on the product page. Damaged, defective or incorrect products will be reviewed for an appropriate replacement or refund. If you do not have a video or could not report in time, contact us with the evidence you have; your statutory rights remain unaffected.

Orders are prepaid; cash on delivery is not available. If a product becomes unavailable after payment and before dispatch, we will notify you and refund the amount paid for it, including any delivery charge attributable to it, to your original payment method or paying account. An entirely unfulfilled order receives a full refund. Credit timing depends on your bank or payment provider.

Read our shopping and refund policies for the full details.

Checkout holds your items for ten minutes while payment is open. If the timer runs out the items are released, so start again from the cart — nothing is charged for a released reservation.

If money left your account but no order appears in My orders, email us the date, the amount and any reference your bank shows. Payments are handled by our payment partner, and Yojno never stores your full card details.

Send the order number and a photo of the item or parcel. We will look at what the courier recorded and come back to you with options.

Tell us the email address on the account and what you see when signing in. For security we cannot read your password back to you, but we can help you get back in or fix a family profile.

Yojno will never email you asking for your password, an OTP or your card number. If a message claiming to be from Yojno asks for those, do not reply — forward it to us instead.