Terms of use

Yojno is for personal and family use. You may plan, shop and keep records for your own household; you may not resell the experience, scrape it, or use it to break the law.

Keep your sign-in details to yourself — you are responsible for what happens under your account. Tell us straight away at contact@yojno.com if you think someone else has access.

• Prices are shown in Indian rupees (INR) and are the amount payable at checkout.
• An order is confirmed once payment succeeds; until then it stays pending.
• Checkout holds your items for ten minutes while payment is pending. If the timer runs out, the reservation is released. If your account was debited but the order is not confirmed, contact us so we can check the payment.
• After payment is confirmed, we arrange dispatch and delivery. If a product becomes unavailable before dispatch, we will notify you and refund the amount paid for that product, including any delivery charge attributable to it, to your original payment method or paying account. If the entire order cannot be fulfilled, we will refund the full amount paid. The time taken for the credit to appear depends on your bank or payment provider.

All orders must be paid online in advance. Cash on delivery (COD) is not available. Payments are processed by our secure payment partner. Yojno never stores your full card details. Order and payment questions are handled at contact@yojno.com.

Shop with confidence: if we cannot supply a product you have paid for, we will refund the amount due under the policy above.

Delivery charges and estimated delivery times are shown before you pay. We deliver to the address you enter, so please check the pincode, city and mobile number before you pay.

We do not accept change-of-mind returns or exchanges. Any additional return terms explicitly offered on a product page will be honoured. Damaged, defective or incorrect products are handled separately through our support team.

• Record a clear, continuous unboxing video, starting with the sealed parcel and shipping label and continuing through unpacking and inspection. Show the product and any damage clearly; keep the packaging until your claim is resolved.
• For a damaged delivery, email contact@yojno.com preferably within 24 hours and no later than 36 hours after delivery. Include your order number, delivery date and time, a description of the damage, photos and the unboxing video or a link to it.
• Our team will review the evidence and arrange an appropriate replacement or refund for a verified damaged, defective or incorrect product. Please contact us before sending anything back.

If you could not record a video or report within this window, contact us with the evidence you have. These reporting instructions and our change-of-mind policy do not limit any rights or remedies you have under applicable consumer law.

We will update this page as the product changes. If a change affects an order you have already placed, we will contact you on the email address on your account.

Anything unclear? Email contact@yojno.com or read the guidance on Contact us.